I would be very interested in ...

Support for Apple's Retina displays.

Now that the displays aren't just on iPads and iPhones but on the Macs too. Websites that support this (HiDPI mode) look far better, and photo sites should be first.

418 votes
Vote
Sign in
Signed in as (Sign out)
You have left! (?) (thinking…)
Richard Seldomridge shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

93 comments

Sign in
Signed in as (Sign out)
Submitting...
  • Mark Jordan Photography commented  ·   ·  Flag as inappropriate

    Yes, please provide a target implementation date. Given the lack of attention this issue has received, these ambiguous updates every 6 months or so are irritating. This is a service issue...not an enhancement. Having its prioritization dependent upon voting doesn’t make sense.

  • Joe Schmitt Photography commented  ·   ·  Flag as inappropriate

    A ballpark date of implementation should be able to be posted. After 5 long years of asking for this feature, how is it NOT on the To Do list in the very near future??? The lack of information on this from Zenfolio is horrible. For the amount of money paid for this service, not having Retina support is a complete failure. I’m wondering how many others are leaving Zenfolio for another service that does offer this support.

    Zenfolio...take a look at a company called Sprout Studio. They are the perfect example of a company who listens to their users, discusses better ways to do things, keeps their users informed of upcoming projects and completion dates, and actually implements those projects...and does so successfully. They are the best company I’ve ever seen do this.

  • Claude Badet Photographie commented  ·   ·  Flag as inappropriate

    @ZenAdmin :
    Date of implementation please? As a paying customer when something is planned and asked for for so long you have to provide THE DATE it will be implemented. Or is Zenfolio trying to patch a sinking vessel?

  • David Portass Photography commented  ·   ·  Flag as inappropriate

    I really hope one of the reasons this is taking so long is that you are also updating the watermarking system too.

    I know not everyone is a fan of watermarks and I hate big watermarks but with the current system you have it is near impossible to get a nice clear and sharp text watermark or graphic in the corner of the photo (if anyone has found a good way please let me know).

    Smug Mugs implementation, while not as good as you can do in Lightroom (or other prefered client based photo processing tool), is still better for creating smaller and sharper watermarks on the photos when they are displayed by the site at any resolution.

  • eXcipioMedia commented  ·   ·  Flag as inappropriate

    Could we have some timescales please. Im assuming you must have a project manager and since it’s been 5 years since the request you have a plan in place ? Even if it’s a rough date we, your paying customers, would like to have some expectation please.

  • Joe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Christian...they increased their prices for that awesome new images download capability that is being released this week! You know, the one SmugMug has had literally for about 10 year now. *rolls eyes*

    Major sarcasm there. I just left Zenfolio for SmugMug. And now that I’m back with SmugMug, I realize what a JOKE Zenfolio is. Five years of requesting high PPI support and no response from the company. Ridiculous.

  • Christian Reger Photography commented  ·   ·  Flag as inappropriate

    Well, I finally left Zenfolio. Mainly because of this resolution issue.
    Recently they increased their prices without any new big benefit for their customers.
    I'm giving Squarespace a try. Seems to be a better alternative for me.
    @Zenfolio Team: thank you for not listening to your paying customers, good riddance with that behavior for the future.

  • Jorge Dardon P commented  ·   ·  Flag as inappropriate

    THe argument for photo protection is valid, but should be left to be finally decided by the author. Higher resolution display options should be available for the author to decide. After all it's his work isn't it?

  • Joe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Absolutely ridiculous. I have already left Zenfolio to go back to SmugMug and didn’t even finish my first year with Zenfolio. Couldn’t be happier right now. Had I known about this issue and the company’s lack of response for FIVE YEARS, they would have never gotten my business. I now make it a point to advise anyone I can about this massive shortfall with Zenfolio. And even after all of these recent comments here, they’re STILL silent on the issue. Run, don’t walk, away from Zenfolio and move on to another platform.

  • Jorge Garcia Photography commented  ·   ·  Flag as inappropriate

    Looking through this thread I don't see an explanation on why this hasn't been implemented.
    I'm giving this a month max! I don't mind paying Pixieset the extra dollars for quality previews of my work!

  • Mark Kenworthy Photography & Design commented  ·   ·  Flag as inappropriate

    I will add the same points as a lot of people;
    Please give us the choice to set some images to display at full resolution, I understand the concern that photos can be stolen as a result, but allow the choice as an opt-in feature so that we can make that decision.

    I would rather the implementation be as simple as that, than wait much longer for some exceedingly complex, reactive watermarking system. It's fine to work towards that, but just give us the option to have a few full quality images up there!

  • Justin Minns Photography commented  ·   ·  Flag as inappropriate

    Again in English please?

    As a photography hosting site, this is something you should have done years ago without being asked, instead of wasting resources on a new shopping experience that will wreck the look of lots of our sites.

  • grupp & rose photography commented  ·   ·  Flag as inappropriate

    Just to make sure we're all on the same page here:

    The maximum size of images displayed in Zenfolio's galleries is 1550x950 pixels.

    Compare this to the resolution of an iPhone 6 plus at 1,920 x 1,080, an iPad Retina at 2,048 x 1,536, a MacBook Pro at 2,880 x 1,800, or a 27" iMac 5K at 5120x2880 pixels.

    If the client looks at an image in a Zenfolio gallery full-screen, or tries to zoom in, they will reasonably conclude that the photographer doesn't understand how to make sharp photos.

    And this is just looking at basic resolution. I believe there are additional issues with Retina displays, which are becoming increasingly ubiquitous across the entire Apple product line.

    Telling people to just download the originals is inelegant, confusing, and frankly gets old fast. And honestly, if thats the answer, why not just use Dropbox instead of Zenfolio galleries? My clients need to be able to zoom into a full resolution image at its best possible quality.

  • grupp & rose photography commented  ·   ·  Flag as inappropriate

    I am one of Zenfolio's biggest fans -- I was an early adopter, and overall, have been more than satisfied with the product. However, as a professional photographer who depends on the appearance of my galleries and portfolios to put food on my table, I simply can't understand why Zenfolio steadfastly refuses to increase the maximum image size that can be displayed in the galleries.

    Way back when most monitors were 1080x768 pixels, Zenfolio's max image size of 1550x960 pixels seemed generous and reasonable. But over the years, display sizes have been getting larger and larger, and now that 1550x960 size seems pathetically small. More and more clients are questioning the image quality -- not of Zenfolio -- but of my work!! They aren't sophisticated enough to understand what the problem is, so they assume I just take fuzzy pictures. Asking them to download the originals is just ridiculous and overcomplicated.

    The bottom line is that it is not acceptable to have the marketing tool for a photographer produce anything less than state of the art display quality. If you can't quickly fix this so that users of retina displays, 4K, and other hi res devices, I will have no alternative but to cancel my subscription and go somewhere else to display my photos.

    This is really a sad and unnecessary situation.

  • Guillaume Demeyere Fotografie commented  ·   ·  Flag as inappropriate

    Any idea of a target date already? This should really not take this long.

    I am seriously considering going back to smugmug sooner rather than later... I loved the backend of zenfolio, but a photographer's website should, well, display pictures at high quality.

    I shot a session of portraits, made sure they are tack sharp, and now they look like shit, how to expect clients to order this?
    More than half of my cliënts in this session use retina, 4K or other highres displays (surface book, surface pro, ...). I already had to explain about 10 times last week why the pictures looked like this:
    https://snag.gy/QMuZ5a.jpg

  • David Portass Photography commented  ·   ·  Flag as inappropriate

    @Scott Smith - I've asked them this directly at The Photography Show last year and suggested they need to improve the watermarking feature at the same time to be either like how lightroom does it or maybe SmugMug which isn't perfect but accepts larger transparent images which makes the text on fine signature style watermarks sharper and less blocky

← Previous 1 3 4 5

Feedback and Knowledge Base