I would be very interested in ...

Support for Apple's Retina displays.

Now that the displays aren't just on iPads and iPhones but on the Macs too. Websites that support this (HiDPI mode) look far better, and photo sites should be first.

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Richard SeldomridgeRichard Seldomridge shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Joe Schmitt PhotographyJoe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Christian...they increased their prices for that awesome new images download capability that is being released this week! You know, the one SmugMug has had literally for about 10 year now. *rolls eyes*

    Major sarcasm there. I just left Zenfolio for SmugMug. And now that I’m back with SmugMug, I realize what a JOKE Zenfolio is. Five years of requesting high PPI support and no response from the company. Ridiculous.

  • Christian Reger PhotographyChristian Reger Photography commented  ·   ·  Flag as inappropriate

    Well, I finally left Zenfolio. Mainly because of this resolution issue.
    Recently they increased their prices without any new big benefit for their customers.
    I'm giving Squarespace a try. Seems to be a better alternative for me.
    @Zenfolio Team: thank you for not listening to your paying customers, good riddance with that behavior for the future.

  • Jorge Dardon PJorge Dardon P commented  ·   ·  Flag as inappropriate

    THe argument for photo protection is valid, but should be left to be finally decided by the author. Higher resolution display options should be available for the author to decide. After all it's his work isn't it?

  • Joe Schmitt PhotographyJoe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Absolutely ridiculous. I have already left Zenfolio to go back to SmugMug and didn’t even finish my first year with Zenfolio. Couldn’t be happier right now. Had I known about this issue and the company’s lack of response for FIVE YEARS, they would have never gotten my business. I now make it a point to advise anyone I can about this massive shortfall with Zenfolio. And even after all of these recent comments here, they’re STILL silent on the issue. Run, don’t walk, away from Zenfolio and move on to another platform.

  • Jorge Garcia PhotographyJorge Garcia Photography commented  ·   ·  Flag as inappropriate

    Looking through this thread I don't see an explanation on why this hasn't been implemented.
    I'm giving this a month max! I don't mind paying Pixieset the extra dollars for quality previews of my work!

  • Mark Kenworthy Photography & DesignMark Kenworthy Photography & Design commented  ·   ·  Flag as inappropriate

    I will add the same points as a lot of people;
    Please give us the choice to set some images to display at full resolution, I understand the concern that photos can be stolen as a result, but allow the choice as an opt-in feature so that we can make that decision.

    I would rather the implementation be as simple as that, than wait much longer for some exceedingly complex, reactive watermarking system. It's fine to work towards that, but just give us the option to have a few full quality images up there!

  • Justin Minns PhotographyJustin Minns Photography commented  ·   ·  Flag as inappropriate

    Again in English please?

    As a photography hosting site, this is something you should have done years ago without being asked, instead of wasting resources on a new shopping experience that will wreck the look of lots of our sites.

  • grupp & rose photographygrupp & rose photography commented  ·   ·  Flag as inappropriate

    Just to make sure we're all on the same page here:

    The maximum size of images displayed in Zenfolio's galleries is 1550x950 pixels.

    Compare this to the resolution of an iPhone 6 plus at 1,920 x 1,080, an iPad Retina at 2,048 x 1,536, a MacBook Pro at 2,880 x 1,800, or a 27" iMac 5K at 5120x2880 pixels.

    If the client looks at an image in a Zenfolio gallery full-screen, or tries to zoom in, they will reasonably conclude that the photographer doesn't understand how to make sharp photos.

    And this is just looking at basic resolution. I believe there are additional issues with Retina displays, which are becoming increasingly ubiquitous across the entire Apple product line.

    Telling people to just download the originals is inelegant, confusing, and frankly gets old fast. And honestly, if thats the answer, why not just use Dropbox instead of Zenfolio galleries? My clients need to be able to zoom into a full resolution image at its best possible quality.

  • grupp & rose photographygrupp & rose photography commented  ·   ·  Flag as inappropriate

    I am one of Zenfolio's biggest fans -- I was an early adopter, and overall, have been more than satisfied with the product. However, as a professional photographer who depends on the appearance of my galleries and portfolios to put food on my table, I simply can't understand why Zenfolio steadfastly refuses to increase the maximum image size that can be displayed in the galleries.

    Way back when most monitors were 1080x768 pixels, Zenfolio's max image size of 1550x960 pixels seemed generous and reasonable. But over the years, display sizes have been getting larger and larger, and now that 1550x960 size seems pathetically small. More and more clients are questioning the image quality -- not of Zenfolio -- but of my work!! They aren't sophisticated enough to understand what the problem is, so they assume I just take fuzzy pictures. Asking them to download the originals is just ridiculous and overcomplicated.

    The bottom line is that it is not acceptable to have the marketing tool for a photographer produce anything less than state of the art display quality. If you can't quickly fix this so that users of retina displays, 4K, and other hi res devices, I will have no alternative but to cancel my subscription and go somewhere else to display my photos.

    This is really a sad and unnecessary situation.

  • Guillaume Demeyere FotografieGuillaume Demeyere Fotografie commented  ·   ·  Flag as inappropriate

    Any idea of a target date already? This should really not take this long.

    I am seriously considering going back to smugmug sooner rather than later... I loved the backend of zenfolio, but a photographer's website should, well, display pictures at high quality.

    I shot a session of portraits, made sure they are tack sharp, and now they look like shit, how to expect clients to order this?
    More than half of my cliënts in this session use retina, 4K or other highres displays (surface book, surface pro, ...). I already had to explain about 10 times last week why the pictures looked like this:
    https://snag.gy/QMuZ5a.jpg

  • David Portass PhotographyDavid Portass Photography commented  ·   ·  Flag as inappropriate

    @Scott Smith - I've asked them this directly at The Photography Show last year and suggested they need to improve the watermarking feature at the same time to be either like how lightroom does it or maybe SmugMug which isn't perfect but accepts larger transparent images which makes the text on fine signature style watermarks sharper and less blocky

  • Shawn LieblingShawn Liebling commented  ·   ·  Flag as inappropriate

    I have decided to cancel my subscription because of this issue. I like Zenfolio, but image quality is very important to me, and the number of people with hi-res/retina displays is increasing daily.

  • Hilary Cam PhotographyHilary Cam Photography commented  ·   ·  Flag as inappropriate

    I seriously doubt if they intend to implement this, I have had so many clients notice this resolution issue that it is a point of embarrassment when showing a client their gallery. I have to explain why it is not my fault and I am powerless to fix it. Time to research alternatives.

  • dehan davis photographydehan davis photography commented  ·   ·  Flag as inappropriate

    One more frustrated customer looking for a solution ASAP. My images look horrible once uploaded. That's not acceptable. Please get us a solution immediately.

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