Support for Apple's Retina displays.
Now that the displays aren't just on iPads and iPhones but on the Macs too. Websites that support this (HiDPI mode) look far better, and photo sites should be first.
Richard Seldomridge
shared this idea
We realize the importance of this feature for your business, and are actively working on finding the right solution.
130 comments
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Arun Prathap
commented
g6photography, refer to my previous reply. This is NOT being worked on according to their customer support and success director Pamela.
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g6photography
commented
Any update on this? I had an email from support today asking me why I won't be renewing when my contract is up and I pointed them to this thread. Do they actually know it exists?
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g6photography
commented
That's it, I've had a guts full of this. I've been a loyal customer for years and this to me is one of the most important features missing from Zenfolio.
I shall start looking for other sites and move my images over.
Any recommendations folks????
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Arun Prathap
commented
Hello Justin Green, I spoke with their Customer support and success director Pamela On Nov 17, 2019. She informed me that this feature is NOT being worked on and it won't be added in the near future. I asked her to ask her people to at least update this page to reflect facts instead of BS. She promised that she will have this page updated but that was almost 60 days ago and it still says "Planned".
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Guillaume Demeyere Fotografie
commented
I just moved over to pixieset. Had about 4 months left in my zenfolio, but it wasn't working for me anymore.
If something takes years to implement, with a user interface that's not the prettiest either, no thanks.
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Justin Green Photography
commented
Any updates on this??
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Guillaume Demeyere Fotografie
commented
I'll be cancelling too upon renewal. 7 years. And planned for 2 years.
I have seen so many, much nicer websites, also with stores from other companies...They might be charging a little more (and not even all of them). But at least we get the functions we want.
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g6photography
commented
EDIT: This was requested 7 years ago!!
When my renewal is due I will not be renewing. Sorry Zenfolio but I can't wait anymore... -
g6photography
commented
I'm not hanging around, this was requested a couple of years ago now. When my renewal is due I will not be renewing. Sorry Zenfolio but I can't wait anymore...
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Arun Prathap
commented
Last year before my renewal a chat rep said retina supportwill be available in the "near future".
Yesterdays chat with Colby:
"Also, our developers are working on implementing 4K Retina Support, and should be updating the platform with this in the near future"
me: What is the near future? I was told over a year ago that it will be available in the "near future"
colby: "should be ready in the near future (which can a week, a month, a year)"Needless to say, it is BS. I have a 5k monitor now and going to be 6k soon. Most people have a 4k or a high resolution display now. I am looking to move and looking at options now.
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g6photography
commented
Soon as my account is up for renewal I will be switching out also, this request has been idle now since November 2017.
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Hilary Cam Photography
commented
Have to love how Zenfolio emails out 'improvements' that NO ONE asked or cares for, like printing to keychain dog-tags, meanwhile flat out ignores systemic quality of life issues like this one, or horrible file download speeds, that plague this service.
You will note that 'improvements' are always focused around what will make Zenfolio extra order commissions. They figure there is no money to be made, only lost, in product improvements that may require the purchase of more bandwidth to improve the experience.
But Zenfolio... how will you guys make commissions on print sales if your customers are all jumping to other providers?
Can't wait for my next renewal date... Goodbye Zenfolio, you could have kept my business by implementing this incredibly simple 'planned' (haha, good one, requested back in 2012) request.
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Justin Green Photography
commented
As a photographer who relies on people seeing the fine detail, I have been very disappointed with the quality of the images I have uploaded to Zenfolio.
I always upload the same jpg to Flickr, on there it looks sharp.Next time I am up for renewal, I must cancel my account. The quality of images being displayed, the SEO, images not appearing on the website when uploading a few months back .... I've had enough.
I don't know how Zenfolio keeps winning awards.
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Walter Kircher
commented
When will Zenfolio update?????
My fullscreen diashow at startsite looks ugly... long time now!!!!!!!!!!!! Also on a normal desktop monitor 1with 2560x1440 pixels...
Everything so slow... since years ...
PS: data protection agreement still not ready for EU customers???
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Morten Jørgensen
commented
They have probably been really busy launching those new iphone covers that we are getting emails about.
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Dimitrios Zavos
commented
Come on Zenfolio crew! You are hosting Photography websites, where photos should look their absolute best! And they don't! You planned this in Nov 2017...? And it is March 2019 and still nothing...
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Arun Prathap
commented
I use a 5k LG for the past two years, also have a couple of 4k monitors I use regularly. I have no idea why Zenfolio wont do this simple upgrade alone with increasing file sizes as 40-50mp cameras are fairly common now.
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David Portass Photography
commented
"We realize the importance of this feature for your business, and are actively working on finding the right solution" - Zenfolio, November 10th 2017
To be honest I really don't think you do.
This feature suggestion dates back to 2012 where the "retina" or HiDPI screens with resolutions greater than Full HD (2880x1800) had just started coming affordable.
6 years on now we regularly see laptops, phones, tablets TV and PC monitors with QHD (3Kish) or UHD (4Kish) being affordable and popular.
I think when my subscription is up in October I will be moving to SmugMug if nothing has changed which is a shame because I really like the backend management and Group/Gallery settings inheritance on Zenfolio which just works unlike SmugMug which requires some wrestling with but at the end of the day it's the quality of the images the customer sees that sells not just physical photos but the photographer themselves.
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Morten Jørgensen
commented
I abandoned ship for Smugmug, keeping a Starter plan on Zenfolio while doing the transfer. What a relief to see my pictures nice and sharp again! Zenfolio seems more occupied with making changes to the user interface etc., while they should have all men on deck making their customers images look the best. I got this comment from their customer support when I e-mailed them for a downgrade:
"I do feel that is something that will be coming soon, but I understand that you want to wait utnil it does. It will be a helpful feature for so many of our customers. "
Well, Zenfolio, thank you so much for your feelings, and goodbye.
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Patrick Pearce
commented
Anyone know why Zenfolio are so reticent to give an update on this? I mean, there's no point in me taking the trial any further without this being resolved, because no photographer worth their salt wants their photos to look anything less than optimal.