I would be very interested in ...

I currently only sell Self FulFilled Products. Because of this, I pay Zenfolio 4% & Paypal 2.9%. Can Zen just take my clients Credit Card?

Since I ONLY sell, Self Ful-Filled Products, I end up paying about 7% commission, 4% to Zenfolio & 2.9% + $0.30 to Paypal for every sale I make. Also, since I only sell Self Ful-Filled products, the option for Zenfolio to simply take a credit card directly on their site is not available. In order to secure online payment, I am forced down the path of Paypal.

Would you PLEASE allow credit card transactions for self fulfilled orders? I would love to just get a payout from Zenfolio via Paypal at the end of each week, month, etc.... It also doesn't look nearly as professional when I have a client with a full shopping cart and then force them over to Paypal.

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  • GloriaGloria commented  ·   ·  Flag as inappropriate

    I am playing with your system considering the move, but NOT if I have to use two different processing companies. One through you if they purchase through Millers or a download and a separate one through PayPal if they want a self fulfilled item. That means if my clients have both in their basket, they have to process the payment twice. This is NOT acceptable. My move might come over eventually if you accept payments for everything

  • Anonymous commented  ·   ·  Flag as inappropriate

    Not happy with this response. I would like not to have to go through paypal....this rate is higher than my own merchant services .05% plus .5 per transactions...drastically lower!

  • Ken Thomson PhotographerKen Thomson Photographer commented  ·   ·  Flag as inappropriate

    I agree that this is an unsatisfactory answer. Getting away from the need for a credit card authorisation gateway was one of the reasons I signed up with Zenfolio. Surely giving photographers and their customers a seamless experience is key to expanding Zenfolio's business and retaining existing customers.

  • Brian Buckland PhotographyBrian Buckland Photography commented  ·   ·  Flag as inappropriate

    It took you 3 years to Complete this and now it's a one line response? How will the fees be affected? Can you give some details around these solutions / how to implement them and what the new fee structure is?

  • Christina Bernales PhotographyChristina Bernales Photography commented  ·   ·  Flag as inappropriate

    Agreed. This seems pretty basic. I've started to look into other proofing options because the service fees Zenfolio charges + Paypal fees plus the annual fee really takes a toll. Come on, Zenfolio!

  • Isabelle McInallyIsabelle McInally commented  ·   ·  Flag as inappropriate

    I really cannot see why this has never been investigated by Zenfolio. It seems to me to be a pretty straight forward operation with minimum hassle on their side. It would definitly improve our clients' online experience and possibly help boost sales, at least by making clients happy which would increase good comments and referrals.

    Zenfolio could treat payment collection as a SERVICE to us for which they could charge a fee to cover their potential costs. We would fullfill orders and customer service. I am not even asking for Zenfolio to extend the service to Invoicing, although that would be incredibly impressive.

    I personally would rather pay Zenfolio to streamline my self-fullfilled transactions the same way as any other products than Paypal. What say you, Zenfolio?

    Isabelle McInally, Lightscape Creations

  • Tom HodgsonTom Hodgson commented  ·   ·  Flag as inappropriate

    It just seems to make logical sense for this to happen and I think it's very important, leaving the site to pay via PayPal is causing customers to think they have to have a PayPal account (yes I know they don't have to but they don't know this) or they think something has gone wrong especially when ordering self fulfilled and 3rd party items!!

  • RoyRoy commented  ·   ·  Flag as inappropriate

    I am looking to only self-fulfill orders , and the fact my clients would be forced to use Paypal is the only reason I won't sign up with Zenfolio.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Yes! Great comment. I wish we did not have to deal with Paypal for self fulfilled items. I offer both, and get so many calls that the site is hard to navigate or that they have trouble paying and checking out. it is my only reason for considering other gallery sharing sites. After all if I'm losing sales due to this, it's a no brainer.

  • MikeMike commented  ·   ·  Flag as inappropriate

    I don't understand how if the shopping cart is ONE shopping cart for partner products and self fulfilled why Zen cannot process payments for self fulfilled????? This is my ONLY complaint now that I started self fulfilled, but could be a deal breaker.....

  • Lauri NovakLauri Novak commented  ·   ·  Flag as inappropriate

    This is a big step in looking professional in the eyes of our customers. I've had comments - very user unfriendly, .the website is difficult because it does not accept email payments....you have to wait for a reply....send a check etc....I think you need to have a professional help with it....these are easy to put in place...obviously someone is trying by trial and error......just not worth it.

    This is not how I want to appear to my clients - if it means leaving Zenfolio and switching to SmugMug or actually going with SquareSpace or ContentActivator to create my own website. These platforms have become much more friendly to the photography world and have beautiful templates and the payment options are a piece of cake.

  • CamiCami commented  ·   ·  Flag as inappropriate

    Yes, this may be a deal breaker for us with zenfolio. I am losing sales over this because ppl don't have paypal accounts and don't realize that there is a second option on pp page to pay with debit or cc card. I am very tired of this. I field more calls from clients because of paypal than any other thing.

  • Anonymous commented  ·   ·  Flag as inappropriate

    PLEASE add an option to collect credit card payments directly instead of pay pal...this would be sooo much more professional and less confusing.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Yes, please!!!! It makes absolutely no sense why I should have clients place an order on their gallery and then have to contact them separately to collect their payment… I am looking at other proofing options just because of this. If zenfolio collected payment on self fulfilled orders (which they can EASILY do) than I would stick with them.

  • D_MingoriD_Mingori commented  ·   ·  Flag as inappropriate

    Agreed. Over the years, consumers have been conditioned to run away from anything that says "Paypal". Having the word "Paypal" appear anywhere on your website is incredibly unprofessional. It scares away customers! Even though a customer does not need a Paypal account, most people are aware that "paypal" is synonymous with "fraud".

    It's bad for customers, and it's absolutely terrible for merchants.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It's unfortunate Zenfolio haven't implemented this. I live in New Zealand so my customers will only ever want to pay in New Zealand dollars, this means that ALL my sales will be self fulfilled and will therefore bounce out to pay-pal. At least that's my understanding (I'm still on the trial period so this might indeed be a deal breaker)

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