I would be very interested in ...

Send email from my domain

It would be far better to have emails sent from my domain than "Zenfolio [noreply@zenfoliomail.com]; on behalf of; CCG Creative Studios, LLC [sales@ccgcreativestudios.com]". This is simply not a very attractive presentation to the client. You've done a very nice job removing branding in most places for the Premium account, but this is a weak spot.

If Google Mail can figure out how to send email through my SMTP server by letting me set up credentials in the proper way, then surely the smart people at Zenfolio can find a way to do the same thing.

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  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    @Steven Williams - Thank you for the clarification. Much appreciated. I agree with you, it should have been done ages ago.

  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    I left years of SmugMug also... really reevaluating, because of this... the mobile sales & delivery of downloadables... and the SEO. I'm getting thousands of views nearly every week, but a fraction of the actual sales I was making with less views on smugmug.

  • Joe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Ridiculous. I left SmugMug after 8 years and not one issue to come to Zenfolio this year and it’s fell flat on its face. This email domain issue, no high PPI display support (and this was requested back in 2012!!!!!), to countless other feature requests that have fallen on deaf ears. I just reactivated my SmugMug subscription and I’m going back. I still have 5 months left on my Zenfolio subscription but I’m too disgusted to deal with it anymore.

  • Steven Williams commented  ·   ·  Flag as inappropriate

    @TerryMercer - Sorry, I should of said this is probably one of the simpler things for "Zenfolio" to implement compared to other feature requests. Not the photog. Making e-mail work they way you want is actually quite common nowadays with all the cloud services popping up.

  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    @Steven Williams ~ the issues isn't "ME" (the photog) sending email from MY DOMAIN NAME... that's easy. And it's not necessarily the photogs wanting to send emails 'through' their zenfolio accounts.

    It's when ZENFOLIO's system sends out messages, bulk marketing material, receipts, and reminders ON MY BEHALF from THEIR SYSTEM... that doesn't include MY DOMAIN NAME. It uses their domain name (my account name is usually in the BODY - or SUBJECT - but not the 'from' section.

    Every receipt and reminder are 'from' zenfolio.com (rather than yourdomainname.com)... which is contrary to 'professional' - and sad, after all this time, that it remains unfixed.

  • Steven Williams commented  ·   ·  Flag as inappropriate

    Lol... This is probably one of the more simpler things to implement. Zenfolio obviously already has mail servers and code for sending mail, add a little code to set the "From" address in the message header to a mail setting on the account page, maybe add a little validation based on the custom domain name, create a how-to for customers to setup their DNS records to point to Zenfolio's SPF records to tell the world Zenfolio is allowed to send mail as the customer's domain, then wait a few hours for DNS to replicate, and you're done.

    Then maybe if you're board take a shot at incorporating DKIM, but honestly SPF is enough.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Amazing. I was just about to sign up for a pro plan when I stumbled on this. Zenfolio have just lost a new customer.

  • aefews commented  ·   ·  Flag as inappropriate

    Just short of 5 years and 1500 votes later.... This moves to an "under review" flag. Glad to see Zenfolio is staying on top of things that matter to us.

  • photoguy92849 commented  ·   ·  Flag as inappropriate

    so we've been doing this for a year already actually. Zenfolio offers the API to accomplish most things mentioned here. our system actually allows customer uploads of their own photos to Zenfolio, sends automatic emails from our account when a gallery is created for a customer asking them to setup a password (or to delete if they don't need it), and notifies them when it's about to expire. if customers don't use their galleries, it not only expires but gets automatically deleted to clear out the clutter. those emails by the way are fully customizable with HTML via Mandrill. i can even download a list of clients along with Zenfolio links so i can use 3rd party email marketing with direct links to their galleries.

    actually if there were enough people here interested i'll look into offering for others as well.

  • Rory McLean Photography commented  ·   ·  Flag as inappropriate

    Just short of 5 years and 1500 votes later.... This moves to an "under review" flag. Glad to see Zenfolio is staying on top of things that matter to us.

  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    I can't speak for all levels of Zen accounts, or all types of messages, but at least for the Pro Business account, the ORDER EMAIL appears to be working correctly.

  • Mark Frohna Photography commented  ·   ·  Flag as inappropriate

    Until yesterday, I thought all communications were sent from my email domain. A customer forwarded an email to me that indicated otherwise, and I was quite displeased.

  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    The Pro account(s) with 'branding' options, should have ALL PRIVATE & PERSONAL (non-zen) branding. ALL! Not some, not most, but ALL! After all, that is what one of the reasons (and promised options) that get people to step up to the upper level accounts... YOUR OWN BRANDING! (EVERYWHERE)

  • TerryMercer.com commented  ·   ·  Flag as inappropriate

    @Tanya Owens... either you haven't been on Zenfolio long (or really tested much in it)... or you clearly don't understand THE POINT & PROBLEM!

    Having one's 'own email' on one's OWN DOMAIN... is, of course, NOT THE PROBLEM... it IS A PROBLEM for the two top level zen account holder's that do have their own domain... and their own email... that ZENFOLIO DOES NOT HONOR OR USE THAT TOP LEVEL ACCOUNT HOLDER'S OWN DOMAIN for the 'address' or return - but rather (as shown in the original post) the ZENFOLIO NAME & 'noreply@zenfolio.com'...

    And if you are 'doing business with' Zenfolio... AND have a STORE on zen... then you ARE DOING EXACTLY what you say you wouldn't do! Notice, the original post was February 2011... and TODAY IT IS STILL BROKEN AND NOT WORKING CORRECTLY! And have customer's calling with confusion (and frustration) a few times a month!

    UNDERSTAND THE PROBLEM DEFINED... your suggestion is ignorant of the actual problem, and totally miss the point about 'sales@ccgrativestudios.com' (obviously, his own domain, own email... but download & receipt requests, login password requests, and a few other things are STILL BRANDED ZENFOLIO (in care off, or on behalf of the top level zen account holder). Another words, all that claim of PRIVATE BRANDING FOR YOUR OWN DOMAIN STUFF... is hog wash, and doesn't completely exist on or with Zen... at this time!

  • Tanya Owens commented  ·   ·  Flag as inappropriate

    I already have an eMail account through my domain. I set up a Microsoft Exchange online account so that I can access my eMail on any device at anytime. I recommend that you do the same for your domain. I don't do business with any company that doesn't have a domain eMail account.

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