I would be very interested in ...

Send email from my domain

It would be far better to have emails sent from my domain than "Zenfolio [noreply@zenfoliomail.com]; on behalf of; CCG Creative Studios, LLC [sales@ccgcreativestudios.com]". This is simply not a very attractive presentation to the client. You've done a very nice job removing branding in most places for the Premium account, but this is a weak spot.

If Google Mail can figure out how to send email through my SMTP server by letting me set up credentials in the proper way, then surely the smart people at Zenfolio can find a way to do the same thing.

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CCG Creative Studios shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
AdminZenAdmin (Admin, Zenfolio) responded  · 

We have reviewed this, and while it’s not in our current roadmap for 2018, we will reassess again soon for future consideration.

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  • Rumi Grey Images | Jacksonville FL Portrait Photographer commented  ·   ·  Flag as inappropriate

    Admin... What is the delay in adding this feature? There is no true response for us, just that it's not on the roadmap.
    Is there a way to sync a Gmail acct into Zen?
    There Must be a solution to this important matter. The unprofessional manner the email comes across is not acceptable. It looks and is read like spam. I have had clients find my link in their JUNK FOLDER!! No! I also waste no time on using the email feature. The templates are a bummer too.

  • kazey commented  ·   ·  Flag as inappropriate

    After 7 years Zenfolio says it's "not in our current roadmap for 2018." SERIOUSLY?!? I can't use any of the Zenfolio email features because of this very issue. GET REAL, ZEN! Why put all that R&D into templates and other email features when you don't even have protocols in place that remove Zenfolio references?!? I just don't understand the decision making there at Zenfolio. SO FRUSTRATING! You get "this" close to making a feature awesome and professional, then either drop the ball or add something cheesy. Who on earth is your target market? I pay more for my account to have ALL the Zenfolio branding removed and THIS is what my outgoing Zen email looks like: "From: Zenfolio [mailto:noreply@zenfoliomail.com] On Behalf Of kazey" ... ARE YOU KIDDING ME?!?

  • Finchley Thompson commented  ·   ·  Flag as inappropriate

    Maybe this isn't as easy to fix as suggested!!!! Please don't shout at me, I'm just saying that based on my experience with LightBlue which does the same thing. Invoices were getting sent out under the LightBlue banner rather than my email domain and it was causing a lot of confusion for clients. High level spam filters were sending the invoices to a quarantine area. I had to talk to clients to tell them to white list LightBlue as a sender.

    It was confusing and not a very professional representation of my business. I don't use Zenfolio mailing lists but I can sure understand the frustration.

  • Lois.E the Photographer commented  ·   ·  Flag as inappropriate

    Apparently there are so many features that should be made available that Zenfolio ignore and focused on making more money instead, in addition to charging us on subscription and 7% selling fee. Very good service (sarcasm). Can't wait for my subscription to due

  • StageResults.com commented  ·   ·  Flag as inappropriate

    @Steven Williams - Thank you for the clarification. Much appreciated. I agree with you, it should have been done ages ago.

  • StageResults.com commented  ·   ·  Flag as inappropriate

    I left years of SmugMug also... really reevaluating, because of this... the mobile sales & delivery of downloadables... and the SEO. I'm getting thousands of views nearly every week, but a fraction of the actual sales I was making with less views on smugmug.

  • Joe Schmitt Photography commented  ·   ·  Flag as inappropriate

    Ridiculous. I left SmugMug after 8 years and not one issue to come to Zenfolio this year and it’s fell flat on its face. This email domain issue, no high PPI display support (and this was requested back in 2012!!!!!), to countless other feature requests that have fallen on deaf ears. I just reactivated my SmugMug subscription and I’m going back. I still have 5 months left on my Zenfolio subscription but I’m too disgusted to deal with it anymore.

  • Steven Williams commented  ·   ·  Flag as inappropriate

    @TerryMercer - Sorry, I should of said this is probably one of the simpler things for "Zenfolio" to implement compared to other feature requests. Not the photog. Making e-mail work they way you want is actually quite common nowadays with all the cloud services popping up.

  • StageResults.com commented  ·   ·  Flag as inappropriate

    @Steven Williams ~ the issues isn't "ME" (the photog) sending email from MY DOMAIN NAME... that's easy. And it's not necessarily the photogs wanting to send emails 'through' their zenfolio accounts.

    It's when ZENFOLIO's system sends out messages, bulk marketing material, receipts, and reminders ON MY BEHALF from THEIR SYSTEM... that doesn't include MY DOMAIN NAME. It uses their domain name (my account name is usually in the BODY - or SUBJECT - but not the 'from' section.

    Every receipt and reminder are 'from' zenfolio.com (rather than yourdomainname.com)... which is contrary to 'professional' - and sad, after all this time, that it remains unfixed.

  • Steven Williams commented  ·   ·  Flag as inappropriate

    Lol... This is probably one of the more simpler things to implement. Zenfolio obviously already has mail servers and code for sending mail, add a little code to set the "From" address in the message header to a mail setting on the account page, maybe add a little validation based on the custom domain name, create a how-to for customers to setup their DNS records to point to Zenfolio's SPF records to tell the world Zenfolio is allowed to send mail as the customer's domain, then wait a few hours for DNS to replicate, and you're done.

    Then maybe if you're board take a shot at incorporating DKIM, but honestly SPF is enough.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Amazing. I was just about to sign up for a pro plan when I stumbled on this. Zenfolio have just lost a new customer.

  • aefews commented  ·   ·  Flag as inappropriate

    Just short of 5 years and 1500 votes later.... This moves to an "under review" flag. Glad to see Zenfolio is staying on top of things that matter to us.

  • photoguy92849 commented  ·   ·  Flag as inappropriate

    so we've been doing this for a year already actually. Zenfolio offers the API to accomplish most things mentioned here. our system actually allows customer uploads of their own photos to Zenfolio, sends automatic emails from our account when a gallery is created for a customer asking them to setup a password (or to delete if they don't need it), and notifies them when it's about to expire. if customers don't use their galleries, it not only expires but gets automatically deleted to clear out the clutter. those emails by the way are fully customizable with HTML via Mandrill. i can even download a list of clients along with Zenfolio links so i can use 3rd party email marketing with direct links to their galleries.

    actually if there were enough people here interested i'll look into offering for others as well.

  • Rory McLean Photography commented  ·   ·  Flag as inappropriate

    Just short of 5 years and 1500 votes later.... This moves to an "under review" flag. Glad to see Zenfolio is staying on top of things that matter to us.

  • StageResults.com commented  ·   ·  Flag as inappropriate

    I can't speak for all levels of Zen accounts, or all types of messages, but at least for the Pro Business account, the ORDER EMAIL appears to be working correctly.

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