I currently only sell Self FulFilled Products. Because of this, I pay Zenfolio 4% & Paypal 2.9%. Can Zen just take my clients Credit Card?
Since I ONLY sell, Self Ful-Filled Products, I end up paying about 7% commission, 4% to Zenfolio & 2.9% + $0.30 to Paypal for every sale I make. Also, since I only sell Self Ful-Filled products, the option for Zenfolio to simply take a credit card directly on their site is not available. In order to secure online payment, I am forced down the path of Paypal.
Would you PLEASE allow credit card transactions for self fulfilled orders? I would love to just get a payout from Zenfolio via Paypal at the end of each week, month, etc.... It also doesn't look nearly as professional when I have a client with a full shopping cart and then force them over to Paypal.
Having Zenfolio process card payments for self-fulfilled orders would be very helpful. Being made to use Paypal ontop of paying a transaction fee seems silly -it looks a lot more professional and is easier for the seller if the order process is the same for partner fulfilled orders and self/custom orders...
Building out the payment to bill directly from my account w/Zenfolio. Like PayPal, but Zenfolio!
Christina Bernales Photography commented
Agreed. This seems pretty basic. I've started to look into other proofing options because the service fees Zenfolio charges + Paypal fees plus the annual fee really takes a toll. Come on, Zenfolio!
Isabelle McInally commented
I really cannot see why this has never been investigated by Zenfolio. It seems to me to be a pretty straight forward operation with minimum hassle on their side. It would definitly improve our clients' online experience and possibly help boost sales, at least by making clients happy which would increase good comments and referrals.
Zenfolio could treat payment collection as a SERVICE to us for which they could charge a fee to cover their potential costs. We would fullfill orders and customer service. I am not even asking for Zenfolio to extend the service to Invoicing, although that would be incredibly impressive.
I personally would rather pay Zenfolio to streamline my self-fullfilled transactions the same way as any other products than Paypal. What say you, Zenfolio?
Isabelle McInally, Lightscape Creations
Since 2011, this has been requested. How sad is this? Very sad. To save my business, I now use ShootProof to sell prints online and use Zen for my clients to download. I shouldn't have to be doing this!!!!!
Tom Hodgson commented
It just seems to make logical sense for this to happen and I think it's very important, leaving the site to pay via PayPal is causing customers to think they have to have a PayPal account (yes I know they don't have to but they don't know this) or they think something has gone wrong especially when ordering self fulfilled and 3rd party items!!
Yes, agreed. It looks very unprofessional.
I am looking to only self-fulfill orders , and the fact my clients would be forced to use Paypal is the only reason I won't sign up with Zenfolio.
Hey Zenfolio...I was considering signing up until I saw this... can you advise?
Yes! Great comment. I wish we did not have to deal with Paypal for self fulfilled items. I offer both, and get so many calls that the site is hard to navigate or that they have trouble paying and checking out. it is my only reason for considering other gallery sharing sites. After all if I'm losing sales due to this, it's a no brainer.
I don't understand how if the shopping cart is ONE shopping cart for partner products and self fulfilled why Zen cannot process payments for self fulfilled????? This is my ONLY complaint now that I started self fulfilled, but could be a deal breaker.....
Lauri Novak commented
This is a big step in looking professional in the eyes of our customers. I've had comments - very user unfriendly, .the website is difficult because it does not accept email payments....you have to wait for a reply....send a check etc....I think you need to have a professional help with it....these are easy to put in place...obviously someone is trying by trial and error......just not worth it.
This is not how I want to appear to my clients - if it means leaving Zenfolio and switching to SmugMug or actually going with SquareSpace or ContentActivator to create my own website. These platforms have become much more friendly to the photography world and have beautiful templates and the payment options are a piece of cake.
Yes, this may be a deal breaker for us with zenfolio. I am losing sales over this because ppl don't have paypal accounts and don't realize that there is a second option on pp page to pay with debit or cc card. I am very tired of this. I field more calls from clients because of paypal than any other thing.
PLEASE add an option to collect credit card payments directly instead of pay pal...this would be sooo much more professional and less confusing.
Yes, please!!!! It makes absolutely no sense why I should have clients place an order on their gallery and then have to contact them separately to collect their payment… I am looking at other proofing options just because of this. If zenfolio collected payment on self fulfilled orders (which they can EASILY do) than I would stick with them.
Agreed. Over the years, consumers have been conditioned to run away from anything that says "Paypal". Having the word "Paypal" appear anywhere on your website is incredibly unprofessional. It scares away customers! Even though a customer does not need a Paypal account, most people are aware that "paypal" is synonymous with "fraud".
It's bad for customers, and it's absolutely terrible for merchants.
It's unfortunate Zenfolio haven't implemented this. I live in New Zealand so my customers will only ever want to pay in New Zealand dollars, this means that ALL my sales will be self fulfilled and will therefore bounce out to pay-pal. At least that's my understanding (I'm still on the trial period so this might indeed be a deal breaker)
I would like credit cards as an option to PayPal in any case. Many people do not use PayPal.
Murray Peters commented
Yes! Zenfolio needs to give us the option to remove the awkward loop out to PayPal and back. Zenfolio labs do not offer my product so I have to self fulfill.
This should be easy and should have been done from the beginning. The labs zenfolio uses can't print many types of photographic images. No Pt/Pd, no carbon and no silver gelatin contact prints from real negatives. Their printers are not good at custom B&W work at all and don't offer choices of papers, developers and such.
That is why we do our own prints so why can't Zenfolio take credit cards for it?
this is a must have option
Sabrina Lear Photography commented
Please consider credit cards for self-fulfilled orders.