I currently only sell Self FulFilled Products. Because of this, I pay Zenfolio 4% & Paypal 2.9%. Can Zen just take my clients Credit Card?
Since I ONLY sell, Self Ful-Filled Products, I end up paying about 7% commission, 4% to Zenfolio & 2.9% + $0.30 to Paypal for every sale I make. Also, since I only sell Self Ful-Filled products, the option for Zenfolio to simply take a credit card directly on their site is not available. In order to secure online payment, I am forced down the path of Paypal.
Would you PLEASE allow credit card transactions for self fulfilled orders? I would love to just get a payout from Zenfolio via Paypal at the end of each week, month, etc.... It also doesn't look nearly as professional when I have a client with a full shopping cart and then force them over to Paypal.
Having Zenfolio process card payments for self-fulfilled orders would be very helpful. Being made to use Paypal ontop of paying a transaction fee seems silly -it looks a lot more professional and is easier for the seller if the order process is the same for partner fulfilled orders and self/custom orders...
I don't understand how if the shopping cart is ONE shopping cart for partner products and self fulfilled why Zen cannot process payments for self fulfilled????? This is my ONLY complaint now that I started self fulfilled, but could be a deal breaker.....
Lauri Novak commented
This is a big step in looking professional in the eyes of our customers. I've had comments - very user unfriendly, .the website is difficult because it does not accept email payments....you have to wait for a reply....send a check etc....I think you need to have a professional help with it....these are easy to put in place...obviously someone is trying by trial and error......just not worth it.
This is not how I want to appear to my clients - if it means leaving Zenfolio and switching to SmugMug or actually going with SquareSpace or ContentActivator to create my own website. These platforms have become much more friendly to the photography world and have beautiful templates and the payment options are a piece of cake.
Yes, this may be a deal breaker for us with zenfolio. I am losing sales over this because ppl don't have paypal accounts and don't realize that there is a second option on pp page to pay with debit or cc card. I am very tired of this. I field more calls from clients because of paypal than any other thing.
PLEASE add an option to collect credit card payments directly instead of pay pal...this would be sooo much more professional and less confusing.
Yes, please!!!! It makes absolutely no sense why I should have clients place an order on their gallery and then have to contact them separately to collect their payment… I am looking at other proofing options just because of this. If zenfolio collected payment on self fulfilled orders (which they can EASILY do) than I would stick with them.
Agreed. Over the years, consumers have been conditioned to run away from anything that says "Paypal". Having the word "Paypal" appear anywhere on your website is incredibly unprofessional. It scares away customers! Even though a customer does not need a Paypal account, most people are aware that "paypal" is synonymous with "fraud".
It's bad for customers, and it's absolutely terrible for merchants.
It's unfortunate Zenfolio haven't implemented this. I live in New Zealand so my customers will only ever want to pay in New Zealand dollars, this means that ALL my sales will be self fulfilled and will therefore bounce out to pay-pal. At least that's my understanding (I'm still on the trial period so this might indeed be a deal breaker)
I would like credit cards as an option to PayPal in any case. Many people do not use PayPal.
Murray Peters commented
Yes! Zenfolio needs to give us the option to remove the awkward loop out to PayPal and back. Zenfolio labs do not offer my product so I have to self fulfill.
This should be easy and should have been done from the beginning. The labs zenfolio uses can't print many types of photographic images. No Pt/Pd, no carbon and no silver gelatin contact prints from real negatives. Their printers are not good at custom B&W work at all and don't offer choices of papers, developers and such.
That is why we do our own prints so why can't Zenfolio take credit cards for it?
this is a must have option
Sabrina Lear Photography commented
Please consider credit cards for self-fulfilled orders.
Daissy Torres Photography commented
Absolutely agree. Paypal is horrible and lacks professionalism. Please consider!
I agree that the option to pay direct via Credit Card should be there. My gripe elsewhere is related: Due to non quantity pricing incorporation by Zenfolio, I must split some client orders to be partially self-fulfilled. This is irritating to bother clients and to me - since Zenfolio reports related to self fulfilled tranzactions still say "client paid" when actually, no, they have not paid yet!
As a premium user, there is no commission for the self fulfilled portion but self fulfilled has needed revamping since I joined. The lack of quantity pricing and how it relates to self fulfill is my number one complaint.
Kurtis Kronk commented
I can not stand Paypal. Why, oh why... is this not implemented in Zenfolio?!
Brian Buckland Photography commented
@Derek On Premium Account you are correct, there is no fee, but they still force you to use Paypal.
@Michelle This is a PERFECT example of an end users experience that Zenfolio obviously hasn't thought out. Hopefully this will get some more votes and attract some more attention because it IS an issue and I think they made a business decision to not take CC charges for Self Ful-Filled Products which is NOT ok.
Michelle German commented
Does anyone from Zenfolio even read these comments? 110 votes, 10 months later, and still no resolution? I refuse to sell self-fulfilled products because payment is not collected by Zenfolio. I had a customer complain (rightfully so) yesterday because they ordered three products in their shopping cart. One product from Millers, one product from MPIX Pro, and one self-fulfilled. They were going to be charged $24+ in shipping! They were asked to submit two payments, one to Zenfolio through their credit card, and one through Paypal for the self-fulfilled product. Instead, they abandoned the order, sent me an extremely nasty note, and threatened to bash my company on Facebook. Instead of receiving the order, I gave them free products and ate the entire cost. Major fail, Zenfolio.
Derek Anderson commented
Correct me if I'm wrong, but insofar as I'm aware there are no Zenfolio commission fees at all on self-fulfilled products for Premium Business accounts?
sbsake photography commented
I would love to see added support to receive our funds and accept payments from custom orders through dwolla. All transaction over 10 have a fee of .25 cents allowing you to save some money compared to dwolla
I have a feeling I am actually loosing sales due to this 'issue'