Send email from my domain
It would be far better to have emails sent from my domain than "Zenfolio [email@example.com]; on behalf of; CCG Creative Studios, LLC [firstname.lastname@example.org]". This is simply not a very attractive presentation to the client. You've done a very nice job removing branding in most places for the Premium account, but this is a weak spot.
If Google Mail can figure out how to send email through my SMTP server by letting me set up credentials in the proper way, then surely the smart people at Zenfolio can find a way to do the same thing.
@Tanya Owens... either you haven't been on Zenfolio long (or really tested much in it)... or you clearly don't understand THE POINT & PROBLEM!
Having one's 'own email' on one's OWN DOMAIN... is, of course, NOT THE PROBLEM... it IS A PROBLEM for the two top level zen account holder's that do have their own domain... and their own email... that ZENFOLIO DOES NOT HONOR OR USE THAT TOP LEVEL ACCOUNT HOLDER'S OWN DOMAIN for the 'address' or return - but rather (as shown in the original post) the ZENFOLIO NAME & 'email@example.com'...
And if you are 'doing business with' Zenfolio... AND have a STORE on zen... then you ARE DOING EXACTLY what you say you wouldn't do! Notice, the original post was February 2011... and TODAY IT IS STILL BROKEN AND NOT WORKING CORRECTLY! And have customer's calling with confusion (and frustration) a few times a month!
UNDERSTAND THE PROBLEM DEFINED... your suggestion is ignorant of the actual problem, and totally miss the point about 'firstname.lastname@example.org' (obviously, his own domain, own email... but download & receipt requests, login password requests, and a few other things are STILL BRANDED ZENFOLIO (in care off, or on behalf of the top level zen account holder). Another words, all that claim of PRIVATE BRANDING FOR YOUR OWN DOMAIN STUFF... is hog wash, and doesn't completely exist on or with Zen... at this time!
Tanya Owens commented
I already have an eMail account through my domain. I set up a Microsoft Exchange online account so that I can access my eMail on any device at anytime. I recommend that you do the same for your domain. I don't do business with any company that doesn't have a domain eMail account.
basically, you need to pay them £100 extra to use your own name, surely Zenfolio have got this so mistaken, isn't this going to cost them more ?? I see where the problem lies, but dosent it make sense that it drives our customers to their site ? I know you have the branding removed however surely there can be a fair exchange for advertising for both parties ?? i.e., a footnote that says this site is powered by Zenfolio ? I suppose this is their biggest money maker and people obviously do pay for it. Running a business I know its about profit, but even if they reduced the £100 a lot Im sure they would make more money !! Hmmm, frustrate now as this was one feature that I was looking forward to, sending out email marketing campaigns :(
I was going to upgrade, but his puts me off big time, you want your customers to know its from you, not some spam and stuff like "vista print " constantly do.
Amanda Wilson commented
A custom email would be FREAKING FANTASTIC ZENFOLIO. email@example.com sucks to be honest. And half the time my clients end up in the spam folder.
Nathan Carroll commented
Do all you have the email purchased through your domain provider? Just curious because that's technically how you do it or you just hoping that zenfolio will provide it? I'd hope that because that's why I haven't got mine yet. Too much money when I don't need 5gb of space or anything. I'd set up forwarding/proxy to my Gmail.
This is the only reason I have not shifted to my own domain bpname. No real benefit.
People (photogs) upgrade to the business accounts because THEY ARE IN BUSINESS (or trying to build one)... and they have their own domain for BRANDING... and to give easy consistency to their clients... and use the CNAME link to allow THEIR DOMAIN NAME to appear when a client enters THEIR Zenfolio account... therefore 'hiding' the zenfolio branding, and promoting THEIR BRAND.
To have ANY email appear with the zenfolio.com account name going to a client IS UNPROFESSIONAL, counter productive, and sloppy at best. And frankly, it completely defeats the purpose of having our own domain name... our own branding.
THINK ABOUT IT... and please actually do something about it, especially for those of use USING THE CNAME feature. If nothing else, it gives your hobbyists and amateur users a reason to upgrade to a business account.
@Terry Mercer, I couldn't agree more. I don't quite understand what the delay is. This should be very easy for the technical experts at Zenfolio to do.
@Christopher Steven B., as noted in an earlier reply, this crops up as an issue on emails sent to our clients. See the screen shot that I posted on Jan 28, 2014 showing that an order email (I ordered from my cart to capture this so that I'm basically "impersonating" a client) does present this issue.
What... NO REVIEW.... no change... not doing this?!?! READ THE POST, think about it. If people are using the CNAME to point to their own domain name, especially on the business accounts, then this should have been an automatic NO BRAINER. Come on people... it's a major deal for those of us with our own domain names & branding.
I can see that when wedding clients email me via my contact page, the 'from' field is indeed 'noreply@zen..' - this obviously isn't a problem because I'm the only one receiving that message. I'm not clear about where this crops up as an issue.
Hey all - let me know if you're interested in this and if you'd pay for such an app. We recently hired a developer to enable exporting details of all groups (client name, email, group URL etc) to then be imported into the email marketing service of my choice (currently using GetResponse). This way, I could send customized mass emails with sale announcements along with a client's unique link. For example:
It's holiday time and we're having a huge sale... Check out your photos at [Link] and order away!
The name and link will be loaded from a database which is updated every time a new group is uploaded to Zenfolio. Additionally clients will be able to create their own password their first time and modify or request deletion of their photos.
This is not at all difficult to do. Definitely needs to be done sooner rather than later.
I don't know. Lethargy is now the main thing keeping me on Zenfolio. They seem to have given up on development and communicating (or, it feels, like fiddling whilst Rome burns).
In 2014 there's still no multilingual support, no dedicated uploader plugin (relying on the goodwill of a third party developer /s who might not keep developing and certainly aren't paid to provide support isn't really on) and what feels like poor SEO integration compared to the other services out there.
It "feels" like the "third party" product integration is standing still, at least in Europe. A lot of my enthusiasm for Zenfolio has been sapped.
I understand at least one competitor has a "import from Zenfolio" function, whether official or not (I saw this a few months ago). Really should get around to investigating. I've tried to be fair to Zenfolio (at least their basic support team is stellar, even if they can't really do a lot and pass on "suggestions" to developers.
You wouldn't believe there's still no way to search your entire Zenfolio archive for a filename ... I mean, come on (support confirmed this a week or two ago).
Piddling about with the RAW storage thing and then charging for it for the higher tiers just feels cheap. I don't use it (I store unlimited backups on Jottacloud for about 7 euros/month and I've terabytes backed up there but storage is cheap nowadays, especially at the sizes Zenfolio can be buying.
Barbara Reed commented
I am considering Zenfolio: Good grief, I would have assumed this would already be in place. When I read that Zen had removed their branding on the top few premium plans, I thought this would be done on everything, or what is the point of not having the Zenfolio brand on some things, but having the Zenfolio brand on other things?
Perhaps since some of the comments are from months ago, has this been done now?
Actually, Stefan, this is still an issue. The From address "label" is correct, but the from address is still "Zenfolio Photo Services..." as described in my post last August. I've posted a screen shot here on our Zen site that might help clarify the issue:
I have also just realised that this appears to be working now. The 'from' address is indeed set to our domain. Does this mean I should update the SPF record for our domain to allow zenfolio as well, in case a receiving domain does check that?
Rob McAninch commented
I just received an invitation that is sent with my email address as the From, so those emails are fine. So I guess you are meaning the emails regarding orders are sent from a Zenfolio email. It would be nice to have the option of completely masking the Zenfolio branding by sending all mail through our own SMTP. Or integration with a mailing service like SubscriberMail or YMLP.
However, I'm sure Zenfolio has agreements with ISPs to not send abusive spam and increase deliverability. If mail was sent through our own SMTP then this would no longer apply.
The shopping cart switches to a Zenfolio URL, probably for the SSL certificate, so if a client notices this then having the customer get email from Zenfolio to handle customer service is an ok option for me. I handle the main client directly most of the time and it is wedding guests that would end up ordering via Zenfolio so for them to see some third party branding - I can live with.
This is still an issue. Emails are sent from [Zenfolio Photo Services <firstname.lastname@example.org>] "on behalf of" your studio name and email address. This will result in the proper address being used when replying, but does not mean it is being sent from your own domain.